Find straightforward guidance about growth services, creative projects, orders, delivery,
checkout, account safety, and customer support before or after you place an order.
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Shopify checkoutOfficial order flow
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Go directly to the answers that matter to you.
Select a category to filter the Help Center. You can also search by service, question, platform, payment, or order issue.
Showing all 32 questionsSelect a question to read the answer.
GS · 4 questions
Getting Started
Choose the right service and prepare the details needed to begin.
Start with the goal you want to solve. Choose Growth Plans for social proof and platform activity, Social Media Posts for custom branded designs, AI Growth Strategy for clear recommendations, Social Media Management for ongoing account support, and Website Design when your customer journey or presentation needs improvement. Contact support when you need help choosing between services.
Prepare the public username, profile link, post or video link, or website connected to the service. For creative and strategy projects, also prepare your business name, niche, objective, brand assets, preferred style, and a WhatsApp number or email where our team can reach you.
Yes. You can place multiple services in one cart when they are available through online checkout. Each service should include the correct project or profile details so the team can process every item accurately.
No. Outcomes can vary because every account, audience, offer, platform, market, and starting point is different. Our services are designed to improve presentation, direction, activity, or execution, but they do not guarantee a specific level of followers, engagement, sales, or revenue.
GR · 7 questions
Growth Services
Questions about supported platforms, start times, delivery, and account safety.
No. We never need your password, login code, recovery code, or private account access for growth orders. You normally provide only the public username, profile link, post link, video link, or other public destination required for the selected service.
The Growth Plans page currently presents services for Instagram, TikTok, Facebook, and YouTube, including supported follower, like, view, and related packages. Available options can differ by platform, so review the selected tab and package before checkout.
Processing begins after payment is confirmed and the required profile or content details are complete. Start time can vary by platform, package size, current demand, and technical conditions. The service page or order communication should be treated as the most relevant timing guidance for your order.
Social platforms do not always display a separate notification for every action, especially when activity is delivered in volume. Check the visible profile count, post insights, video analytics, or other platform metrics rather than relying only on notifications.
No. A stronger-looking or more active profile can support social proof, but sales and engagement depend on your offer, content quality, audience, pricing, trust, targeting, and platform conditions. No package can guarantee purchases, organic engagement, or revenue.
Yes. Delivery may be gradual and can slow down or pause because of platform updates, account conditions, order size, quality controls, or other technical factors. Contact support with your order information when you believe delivery has stopped or is substantially delayed.
Refill eligibility depends on the selected service, the original package conditions, the time since delivery, and the account status. Send support your order number and current profile details so the team can review whether the order qualifies.
CS · 6 questions
Creative & Strategy
Design, strategy, management, websites, and collaborative project questions.
Services include Social Media Posts, AI Growth Strategy, Social Media Management, Meta Ads Campaigns, Content Strategy, Website Design, and Creative Direction. Scope and pricing depend on the specific service or package.
AI Growth Strategy is a focused review of your positioning, content, audience, offer, and next marketing priorities. It combines AI-assisted analysis with professional review and does not require your password. See the AI Growth Strategy page for the current offer and checkout flow.
Your project brief is attached to the Shopify order. After payment, a designer from the team contacts you on WhatsApp to confirm brand assets, visual direction, content requirements, and delivery expectations before design work begins. See the Social Media Posts page for current packages.
Yes. Website services can include landing pages, Shopify pages, service pages, conversion-focused layouts, responsive design, and visual improvements. The final scope depends on the platform, number of pages, required features, and project complexity.
Yes. Social Media Management can include planning, content direction, captions, publishing support, account presentation, and ongoing coordination depending on the selected scope. Contact the team with your platforms, niche, goals, and expected posting frequency.
For services that require collaboration, the order form collects your WhatsApp or contact information. A relevant team member can then confirm assets, objectives, scope, and next steps after the order is placed. Make sure your number includes the country code and is entered correctly.
OD · 5 questions
Orders & Delivery
Order information, changes, timing, and status updates.
Growth orders need the correct public username or destination link. Creative and strategy orders may need your business name, email, WhatsApp number, social page or website, niche, objective, brand assets, and project notes. Complete details help prevent avoidable delays.
Contact support immediately with the order number and the correct username or link. The details can usually be corrected only before the order begins. Once processing has started, changing the destination may not be possible.
Changes depend on the service and whether processing has started. Contact support as soon as possible. Package, destination, quantity, scope, or project changes may require review and can affect price or delivery.
Delivery time depends on the service, package size, platform conditions, project complexity, current workload, and whether complete information was submitted. Strategy, design, management, and growth services do not all follow the same timeline.
Contact support with the order number, checkout email, selected service, and relevant username or project name. These details help the team locate the correct order and provide a more useful update.
PS · 5 questions
Payments & Security
Checkout, payment flow, invoices, and purchase types.
Orders are completed through Shopify checkout. Review the order summary and website address before paying, and never send card details, passwords, one-time codes, or recovery codes through chat or social messages.
No. Processing begins only after the order is placed successfully and the required service details have been received.
Contact support with the service and package you need. The team can guide you to the correct checkout page or available payment flow. Any payment request should lead to an official INFINITE GROW HUB or Shopify checkout page.
Refresh the page, verify your billing information, try another supported browser or payment method, and make sure your bank is not blocking the transaction. If the issue continues, contact support with the service name and a screenshot that does not expose sensitive payment details.
Many packages are one-time purchases, including the current Social Media Posts packs and AI Growth Strategy offer. A service is recurring only when the page, proposal, or checkout clearly states that it renews or covers ongoing monthly work.
SP · 5 questions
Support & Policies
Contacting the team, protecting account access, cancellations, and submitted details.
Use the Contact page and include your order number, checkout email, service name, and the public username, link, or project name connected to the order. Do not include passwords, login codes, or full payment-card details.
Send one clear message containing the order number, email used at checkout, service and package, correct profile or project link, a short description of the issue, and a screenshot when useful. Avoid sending repeated messages with different details.
No. Do not share your password, two-factor authentication code, recovery code, or email login with anyone. If a service requires collaboration, the team should request public links, project files, or appropriate platform access through a clearly explained process—not your personal password.
Eligibility depends on the selected service, the order status, and the applicable terms. Contact support immediately. An order that has already started, been delivered, or involved completed custom work may be treated differently from an unstarted order.
The information you enter is used to identify the service, understand the brief, contact you when necessary, and process the order. Submit only information relevant to the project and never include passwords, recovery codes, or unnecessary sensitive data.
No matching question was found.Try a shorter search, choose another category, or contact support with your order or service details.
Trust benefits
A clearer and safer way to order digital services.
Our process is designed to keep the required information focused, make checkout easy to understand, and give customers a clear path to support.
NP
No password required
Growth services use public usernames or links. Never send a password, login code, recovery code, or email access.
SC
Official checkout flow
Complete eligible purchases through the store’s Shopify checkout and review the order summary before payment.
CP
Clear service process
Service pages explain the package, required details, next steps, and the type of work included before checkout.
CS
Customer support
Support can help with package selection, incorrect details, order questions, and project coordination.
Before you order
Four checks that prevent most avoidable delays.
Review the destination, contact details, package, and project information before payment so the team can begin with the correct brief.
✓Confirm the exact username, profile link, post link, video link, or website.
✓Use a reachable email and WhatsApp number with the correct country code.
✓Review the selected package, quantity, platform, and one-time or recurring terms.
✓Add relevant brand assets and notes for design, strategy, management, or website projects.
Recommended Order FlowFour clear steps
01
Choose the correct serviceReview the platform, package, scope, and current price.
02
Submit accurate detailsAdd the correct public link, contact information, and project brief.
03
Complete Shopify checkoutConfirm the order summary and finish payment through the official checkout flow.
04
Follow the service processGrowth orders begin processing; collaborative projects receive the relevant team follow-up.
Need more help?
Tell us what you are trying to achieve.
Our team can help you identify the right service, understand the order process, or review a question about an existing order.