Support Policy

Customer Support Made Clear

This policy explains how INFINITE GROW HUB handles support requests, order questions, username issues, processing delays, and customer communication.

Contact Support Read FAQ
24–48h Typical business-hour response time
No Password required for support
Order # Needed for faster support
Username Required to review your request

1. How to contact support

Customers can contact INFINITE GROW HUB through our contact page. To help us review your request correctly, please include your order number, email address, Instagram username, and a clear explanation of the issue.

✓ Use the same email address used during checkout.
✓ Include your correct Instagram username or profile link.
✓ Explain your issue clearly so our support team can help faster.

2. Response time

Our usual response time is within 24–48 business hours. Response time may vary depending on order volume, support queue, weekends, holidays, and the complexity of your request.

General questions
Usually reviewed within 24–48 business hours.
Order issues
Reviewed after verifying order number, email, and username.
Username corrections
Handled when possible before order processing begins.

3. Username mistakes

If you entered the wrong Instagram username, contact support as soon as possible. We will do our best to update the order information when possible.

If processing has already started, we may not be able to change the username or redirect the order. This depends on the order stage and package status.

Important: Always double-check your Instagram username before completing checkout. A wrong username can delay processing or prevent correct delivery.

4. Order processing questions

Orders normally begin processing after checkout confirmation. Timing may vary depending on selected package, profile status, order volume, and audience behavior.

If you contact support about an order, our team will review the details and provide the next available update. We do not require your Instagram password to check your support request.

✓ Your Instagram profile should be public and available for best processing.
✓ Restricted, private, unavailable, or incorrect usernames may cause delays.
✓ Support can review order issues when you provide complete details.

5. No password policy

INFINITE GROW HUB does not ask for your Instagram password, two-factor authentication code, private login details, or account access.

For your safety, never send your Instagram password through contact forms, email, live chat, social media messages, or any other support channel.

Security reminder: Support only needs your order number, email address, and Instagram username to review your request.

6. Refund and issue review

Refund eligibility depends on your order status, processing stage, and the specific issue. If you believe there is a problem with your order, contact support with your order number and Instagram username.

Our team will review the request and guide you through the next steps. Some orders may not be eligible for cancellation or refund once processing has started.

✓ Submit your issue as soon as possible.
✓ Include all details needed to verify your order.
✓ Our team will review the order status before responding.

7. What support cannot do

To keep the process clear and safe, there are some limitations to what support can do.

✓ Support cannot access your Instagram account or private messages.
✓ Support cannot guarantee specific engagement actions from individual users.
✓ Support cannot change an order after processing has already reached certain stages.
✓ Support cannot help if the provided username is wrong and processing is already complete.

8. Best way to get fast help

The fastest way to receive support is to submit a clear request with complete order details. Missing information can delay our response.

Order number
Example: #1001 or your Shopify order ID.
Email address
Use the same email used during checkout.
Instagram username
Example: @yourusername or full profile link.
Message
Explain what happened and what help you need.

Need help with your order?

Contact support with your order number and Instagram username. Our team will review your request and reply as soon as possible.

Contact Support
No password required. Results and timing may vary depending on profile status, package size, order volume, and audience behavior.