Your Privacy Matters
This Privacy Policy explains how INFINITE GROW HUB collects, uses, stores, and protects information when you visit our website, place an order, or contact support.
1. Introduction
INFINITE GROW HUB respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and how you can contact us about privacy-related questions.
By using our website, placing an order, or contacting support, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information needed to provide our services, process orders, respond to support requests, and improve the customer experience.
- Name and email address provided during checkout or contact forms.
- Order number, selected package, and purchase details.
- Instagram username or profile link submitted for order processing.
- Messages and support request details you send to us.
- Technical information such as device, browser, IP address, and website usage data.
3. How We Use Your Information
We use your information to operate our website, process orders, provide customer support, improve our service, and protect our business from misuse or fraud.
- To process and manage your growth package order.
- To identify the correct Instagram profile for order processing.
- To contact you about order updates, support requests, or important notices.
- To improve website performance, user experience, and service quality.
- To help prevent fraud, abuse, unauthorized activity, or security issues.
4. Order and Instagram Username Information
When you place an order, we may collect your Instagram username or profile link so we can process your selected growth package.
We do not ask for your Instagram password, two-factor authentication code, recovery code, private messages, or private account access.
5. Payment Information
Payments are processed through Shopify checkout and available payment providers. INFINITE GROW HUB does not directly store full card numbers or sensitive payment credentials.
Payment providers may collect and process payment information according to their own privacy policies and security standards.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve site functionality, remember preferences, measure performance, analyze traffic, and support marketing or advertising activity.
- Essential cookies help the website and checkout work correctly.
- Analytics cookies help us understand website performance and visitor behavior.
- Marketing cookies may help measure campaigns or show relevant advertising.
7. How We Share Information
We do not sell your personal information. We may share limited information with trusted service providers when needed to operate our website, process orders, provide support, process payments, analyze performance, or comply with legal obligations.
- Shopify and checkout/payment providers for order and payment processing.
- Email or customer support tools used to respond to requests.
- Analytics and advertising tools used to measure performance.
- Legal or compliance authorities when required by applicable law.
8. Data Security
We take reasonable steps to protect the information you provide. However, no website, online service, or electronic transmission is completely secure.
You are responsible for keeping your own Instagram account secure. Do not share passwords, login codes, recovery codes, or private account access with anyone.
9. Data Retention
We keep personal information only as long as needed for order processing, customer support, business records, legal compliance, fraud prevention, and service improvement.
Retention periods may vary depending on the type of information, order status, legal requirements, and operational needs.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or limitation of certain data.
To make a privacy request, contact us with your name, email address, and order number if applicable.
- Request access to certain personal information we hold.
- Ask us to correct inaccurate information.
- Request deletion of certain information where legally possible.
- Contact us with questions about how your information is used.
11. Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact support so we can review the request.
12. International Users
Your information may be processed in countries where our website, service providers, ecommerce tools, or payment providers operate. Data protection laws may differ depending on location.
By using our website, you understand that your information may be processed outside your country of residence where permitted by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.
Continued use of our website after changes are posted means you accept the updated Privacy Policy.
14. Contact Information
For privacy questions, support requests, or data-related inquiries, contact us through our contact page or email support.
Email: support@infinitegrowhub.com
Have a privacy question?
Contact support with your question. For order-related privacy requests, include your order number and email address so we can review the correct information.
Contact Support